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Monday, July 9

Uncomfortable Conversations
2:30 PM – 4:00 PM

Simon Lia
GEMS Consulting, Davenport, FL

Roland W. Rhynus, CRA, FAHRA
Florida Hospital System, Orlando, FL

Sally J. Grady, RT
Florida Hospital Celebration Health, Celebration, Florida

Credits: 1.0

We are all “stuck” not achieving a variety of goals in our lives, personally and professionally. The impact of being stuck is very costly and can measured in many ways, including employee turn-over, patient safety, image quality, and poor relationships at home and work. Most of us attribute this to dinosaur-brained people or just the “cards I was dealt” but what we are pretending not to realize is that we are creating this mess.

Do you care about image quality? How about your employees challenging the radiologist when they have a concern? Does it matter to you how techs deal with difficult patients? How well do you share controversial or touchy feedback?

By understanding the link between crucial conversations we are either avoiding or holding badly and our lack of results, we are able to take the first step towards changing our future and recreating it. By “Making it Safe” for others we soon learn what the true underlying causes are for the yucky symptoms we have been addressing. By “mastering our stories,” we take back control of our lives and begin to experience life the way it is supposed to be: joyful; effective; productive. That means satisfied employees, happy bosses, engaged doctors and safe, impressed patients.

You will learn to:

• Define the ingredients of a crucial conversation and the link between them and results of all kinds or the lack thereof.
• Understand and be able to articulate the true costs of silence and violence both personally and professionally.
• Define safety and the three skills to “make it safe.”
• Understand the phrase “master my stories” and be able to immediately create emotions that lead them back to dialogue and, thus, results.

Business Writing Skills
4:30 PM – 5:30 PM

Hazel C. Hacker, MHA, FAHRA
Edison Imaging Associates, P.A, Edison, NJ

Kathleen E. Delaney
Fintan Communications, Wilmington, MA

Credits: 1.0

As imaging professionals move from clinical to leadership positions, different skills are required. A professional document is quite different from everyday writing. In this session, participants will learn how to ensure that their business writing is well received and understandable. The session will cover the 5 keys to successful writing as well as how to avoid some common writing mistakes.

You will learn to:

• Ensure that your communications are understood clearly and well received.
• Ensure that your communications are appropriately written.
• Define the five keys to successful writing.
• Avoid some common writing mistakes.